DenseLight Customer Satisfaction Survey for Year 2023
The purpose of this survey is to find out how satisfied or dissatisfied you are with the performance of DenseLight.
It is recommended to complete this in a desktop web browser. This takes 15 to 20 mins to complete.
*Tick the appropriate answer for the following 8 short MCQ questions.
*We highly recommend you to provide us with your honest, valuable comments so that we can further improve our products and services to meet your needs.
1. Sales & Marketing
Denselight Sales and marketing support technical expertise, effective communication. Where possible our sales and marketing support highlighted our technical capability and provided the necessary value with our photonic devices.
Exceptionally Pleased:
that the sales or marketing efforts exceeded
expectations and delivered outstanding results.
Pleased:
Indicates the efforts met or slightly surpassed
expectations and contributed positively to the
objectives.
Adequate/As Expected:
Suggesting that the sales or marketing efforts
were sufficient but did not stand out significantly
in terms of impact or performance.
Below Expectations:
Indicates a level of disappointment or
underperformance in sales or marketing
efforts,falling short of the anticipated or
desired outcomes.
Displeased/Unsatisfied:
Represents a significant level of
dissatisfaction with the sales or
marketing results.
Exceptionally Pleased:
that the sales or marketing efforts exceeded
expectations and delivered outstanding results.
Pleased:
Indicates the efforts met or slightly surpassed
expectations and contributed positively to the
objectives.
Adequate/As Expected:
Suggesting that the sales or marketing efforts
were sufficient but did not stand out significantly
in terms of impact or performance.
Below Expectations:
Indicates a level of disappointment or
underperformance in sales or marketing
efforts,falling short of the anticipated or
desired outcomes.
Displeased/Unsatisfied:
Represents a significant level of
dissatisfaction with the sales or
marketing results.
2. Technical & Expertise
Provide the necessary technical expertise for customer product engineers, technical engineers, and purchasing professionals, involved in the design, development, manufacturing, marketing, of supporting photonic devices, necessary for customer applications.
Highly Proficient:
Signifies an exceptional level of technical
skill and expertise.
Proficient:
Indicates a strong level of technical
competence and expertise, a solid
understanding of the subject matter.
Competent/Adequate:
Represents a satisfactory level of
technical proficiency and expertise,
meeting minimum requirements.
Below Competence:
Indicates a lack of adequate technical
skill or expertise, falling short of
expected standards.
Lacking/Insufficient:
Represents a significant deficit
in technical knowledge or expertise.
Highly Proficient:
Signifies an exceptional level of technical
skill and expertise.
Proficient:
Indicates a strong level of technical
competence and expertise, a solid
understanding of the subject matter.
Competent/Adequate:
Represents a satisfactory level of
technical proficiency and expertise,
meeting minimum requirements.
Below Competence:
Indicates a lack of adequate technical
skill or expertise, falling short of
expected standards.
Lacking/Insufficient:
Represents a significant deficit
in technical knowledge or expertise.
3. Delivery, Packaging & Quality of Products Received
Meets expectations by rigorous quality control measures, specialized packaging techniques, efficient logistics, and a strong commitment to precision manufacturing for being a reliable and trusted supplier.
Exceptional:
Represents outstanding performance
in delivery, packaging, and quality,
exceeding expectations and
demonstrating top-tier standards.
Highly Satisfactory:
Signifies a very strong level of
performance in delivery, packaging,
and quality, meeting or surpassing
standards with notable excellence.
Satisfactory/Acceptable:
Indicates a level of performance that
meets the expected standards in
delivery, packaging, and quality,
fulfilling requirements adequately
without significant issues.
Below Satisfactory:
Represents a performance level that
falls slightly short of expected standards,
highlighting minor deficiencies in delivery,
packaging, or quality.
Unsatisfactory/Poor:
Signifies a performance level that
significantly fails to meet expected
standards in delivery, packaging,
or quality.
Exceptional:
Represents outstanding performance
in delivery, packaging, and quality,
exceeding expectations and
demonstrating top-tier standards.
Highly Satisfactory:
Signifies a very strong level of
performance in delivery, packaging,
and quality, meeting or surpassing
standards with notable excellence.
Satisfactory/Acceptable:
Indicates a level of performance that
meets the expected standards in
delivery, packaging, and quality,
fulfilling requirements adequately
without significant issues.
Below Satisfactory:
Represents a performance level that
falls slightly short of expected standards,
highlighting minor deficiencies in delivery,
packaging, or quality.
Unsatisfactory/Poor:
Signifies a performance level that
significantly fails to meet expected
standards in delivery, packaging,
or quality.
Exceptional:
Represents outstanding performance
in delivery, packaging, and quality,
exceeding expectations and
demonstrating top-tier standards.
Highly Satisfactory:
Signifies a very strong level of
performance in delivery, packaging,
and quality, meeting or surpassing
standards with notable excellence.
Satisfactory/Acceptable:
Indicates a level of performance that
meets the expected standards in
delivery, packaging, and quality,
fulfilling requirements adequately
without significant issues.
Below Satisfactory:
Represents a performance level that
falls slightly short of expected standards,
highlighting minor deficiencies in delivery,
packaging, or quality.
Unsatisfactory/Poor:
Signifies a performance level that
significantly fails to meet expected
standards in delivery, packaging,
or quality.
Exceptional:
Represents outstanding performance
in delivery, packaging, and quality,
exceeding expectations and
demonstrating top-tier standards.
Highly Satisfactory:
Signifies a very strong level of
performance in delivery, packaging,
and quality, meeting or surpassing
standards with notable excellence.
Satisfactory/Acceptable:
Indicates a level of performance that
meets the expected standards in
delivery, packaging, and quality,
fulfilling requirements adequately
without significant issues.
Below Satisfactory:
Represents a performance level that
falls slightly short of expected standards,
highlighting minor deficiencies in delivery,
packaging, or quality.
Unsatisfactory/Poor:
Signifies a performance level that
significantly fails to meet expected
standards in delivery, packaging,
or quality.
Any other comments?
For Denselight that concern fostering a culture that values customer feedback and assures customers that their input matters.
We value your feedback and strive to continuously improve. Your input, whether positive or critical, is invaluable in helping us understand your needs better. Your survey responses remain confidential, and we assure you that your feedback directly shapes our efforts to enhance our products/services. Please take a moment to share your thoughts; your insights will help us serve you better in the future.
Your Particulars
(Required)
(Required)
Eng